DWD Continues Customer Service Improvements for Unemployment Insurance

27 Dec 2023


As part of the Wisconsin Department of Workforce Development's (DWD) continued efforts to modernize its Unemployment Insurance services, the agency is launching a project to upgrade the Unemployment Insurance employer portal while also progressing with work on new tools to calculate benefits for claimants.

"The new employer portal will offer significant efficiencies and streamline processes for employers," said DWD Secretary Amy Pechacek. "Greater efficiency for employers will also speed processing times for claimants, reflecting our priority to improve service for all DWD customers."

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